At this time, we only ship within the United States. All retail orders are typically scheduled for shipment within 1-2 business days but may take longer at any given time, for any given reason. We schedule shipments via USPS first class or priority mail, which typically takes an additional 2-4 days for the product to arrive (within the 48 contiguous States). We also offer FedEx scheduling. Shipping times are not guaranteed and are subject to change at any time for any reason.
Please note that at this time USPS will not deliver to Military Bases, and FedEx will not deliver to PO Boxes. If you schedule an order to one of these locations, your order will be placed on an indefinite hold, and you may be banned from future purchases at our sole discretion.
Once a package is scheduled to leave our facility and/or is scheduled to make it into the possession of the carrier, Schedule Zero is no longer liable for the status or location of your order. Note that any attempt or request to cancel or chargeback a scheduled order after it is placed or scheduled for shipment will be viewed as attempted fraud and a violation of our Terms of Service. We may, in our sole discretion, prevent you from scheduling orders from any or all websites and retail locations operated by us or our affiliated companies.
If we deem your interactions with Schedule Zero to be fraudulent, extortive, or suspicious in any way, as determined by Schedule Zero, in our sole discretion, we may share your information with other companies as someone associated with a high fraud risk. This may cause others to not schedule shipments to you or otherwise transact any form of business with you. This may also lead to others commenting on your interactions with Schedule Zero. You accept all of these potential outcomes as part of your request to cancel your scheduled order, seek a refund, force an outcome on your order, or extort product or money from Schedule Zero, as defined by Schedule Zero, in our sole discretion, at any given time now or in the future.
All questions emailed to customer service will be answered as quickly as possible but are not guaranteed a response. There is no right of privacy to anything you send to Schedule Zero customer service, whether written, telephoned, or communicated in any way. Schedule Zero uses a USPS address verification system. If your address is not confirmed, you will receive a phone call or email from our customer service department. In certain cases, this may delay your order. If we do not receive a response within 48 hours of the final attempt (all “final attempts” will be specified in a voicemail message and/or email to the contact information provided on the order), your order is subject to be canceled and refunded without your consent. Based on the value of your order, Schedule Zero’s customer service department may reach out to you to verify additional information to ensure the accuracy and legitimacy of the order. In certain cases, this may delay your order. If we do not receive a response within 48 hours of the final attempt (all “final attempts” will be specified in a voicemail message and/or email to the contact information provided on the order), your order is subject to be canceled and refunded without your consent.
